This week, I caught up with Harv Nagra, Head of Brand Communications at Scoro and host of The Handbook, the Ops Podcast, to explore the intersection of operations, finance, and business growth.

Some of my favourite moments from the chat:

✅ Why founders and smaller agencies often underestimate the value of investing in operations and non-billable roles;
✅ How a strong partnership between finance and operations can transform system implementations and organisational efficiency;
✅ The five stages of the business maturity model, from the “chaotic era” to the “innovation era”, and why most service businesses get stuck early;
✅ Practical strategies to prevent burnout by addressing operational inefficiencies before they spiral out of control;
✅ And why embracing curiosity, high standards, and continuous learning can help leaders navigate new roles and grow their organisations effectively.